“My car is making a clicking sound”
“A clicking sound? Bring it in and we’ll have a look at it”
A bill for $276.87 later and they say they couldn’t “replicate” the problem, although it should be taken care of, since this is normally where that sort of issue occurs.
You hand over your credit card, pay your bill and head down the road, only to have the noise reoccur 3 days later. There are few things as frustrating as having to deal with a problem that won’t go away, and that continually costs you more money. You’re not stuck, though. Most car issues, mechanical or otherwise can be resolved by a combination of diplomacy and perseverance.To know more about Cardan Shaft Manufacturer in India and Cardan Shaft Manufacturers click here.
Throughout the entire automobile ownership experience, it is important to keep all of your paperwork. Maintaining a file from the purchase to the repairs and any issues you have had, will not only save you from unnecessary headaches but it will also give you some extra incentives that buyers of used cars love to see. When it comes to repairs, keep all of the work orders, written estimates and diagnostic reports from your visits to the auto repair shop, making sure that the work performed and amount paid is clearly stated.
The first time you hear a noise, make a mental note of what you were doing when it occurred. Were you turning right or left, were you accelerating or braking, were you under load (towing or lots of cargo), was it at night while being chased by vampires? Alright, chances are the last one probably won’t actually occur, although being that specific of the circumstances surrounding an occurrence will help the technician diagnose the problem correctly and also help you save money from unnecessary repairs.
Once you have noted a problem and the circumstances surrounding it, try and replicate it yourself. If you are not able to replicate it, keep a mental checklist of when it does occur. When you notice the issue occurring on a semi-regular basis, “almost every time I accelerate after turning left I hear a clicking sound”, make an appointment with your local service department.To know more about it click here https://en.wikipedia.org/wiki/Service_(motor_vehicle).
Have the service writer (advisor) or technician go for a ride with you and have them try to duplicate the issue or noise. That way there will be no doubt about what the mechanic is trying to address.
When you get back to the repair shop be sure to tell the service advisor or technician to diagnose the problem fully and contact you before beginning any work. Ask what guarantees are available on the parts they will be installing to fix the specific problem and also the labour.
A lifetime guarantee on a muffler is great, but when it is time to replace it, there often will still be a substantial charge for labour and hardware. Asking these questions will help you in preventing surprises down the road if the repair they perform doesn’t do the trick. Before agreeing to any work being started, another step in the process is to check which recalls and technical service bulletins pertain to your vehicle. If they diagnose a problem that can be repaired by a recall or make sure to advise them of that fact.
Many situations can require a second go around to narrow down the actual problem. If at this point however, your automotive problem is not resolved, speak to the service centre manager. Once you have reached this level of hierarchy in the dealership you very rarely need to go much further, but if they still can’t alleviate your car’s problem to your satisfaction, ask to speak to the general manager, they are the individual that oversees the entire operation of the dealership. Respectfully make them aware that if there is not a satisfactory outcome with your car’s problem, you will report it to the automobile manufacturer customer relations department and or the Better Business Bureau.
If you have a vehicle that is older and out of warranty remember that most manufacturers allow for “secret warranties” or “goodwill adjustments”. Be sure to ask your dealership or the manufacturer if these are applicable. Also, many consumers choose to use independent repair shops once their warranty expires.